Clients

Client Relationships

Of the clients that maintain an active marketing program, we retain over 80% each year. And we've been able to increase our client base by 30-50% overall each year, which gives a sense of our growth. Many of our new clients come through previous contacts that have moved on to other companies, which is good for us, and hopefully says something about the service and value we provide.

We don't take on a client that is a direct competitor to an existing client obviously. However, with the nature of our strong specialization in two broad areas, we do take on multiple clients within those fields. Serving markets like pharmaceutical supply, we are used to working under confidentiality agreements but all of our work is done with an integrity-based commitment to non-disclosure. Proprietary or sensitive results of our strategy work and client knowledge are never shared with any other company, let alone competitors.